HOW WE WORK BETTER

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1. WE DO ONE THING AT A TIME

2. WE KNOW THE PROBLEM

3. WE LEARN TO LISTEN

4. WE LEARN TO ASK QUESTIONS

5. WE DISTINGUISH SENSE FROM NONSENSE

6. WE ACCEPT CHANGE AS INEVITABLE.

7. WE ADMIT MISTAKES

8. WE SAY IT SIMPLE.

9.WE ARE CALM

10.WE SMILE

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Fischli/Weiss, How to Work Better, 1991